The challenge facing 6DG – a managed telecoms service providers – was two-fold. First how to differentiate its service and the customer experience from the competition, and second how following multiple acquisitions to mesh existing products, systems, processes and organisational structures into one cohesive unit.
Piran Partners has facilitated the change management programme: identifying current and future end-state customer journey, provisioning and support models; identifying KPIs and the data required to deliver these, and; defining appropriate organisation structures and roles to drive a customer, rather than product, focus.
Capability: Business Processes Improvements
Country / Region: UK
Sector : Telecoms, Media & Technology >